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We want you to shop with confidence, confidence that if you're not happy with your purchase, or if you simply need to exchange an item, you can do so easily. We try to make our policies flexible, you won't find any 30 day limits on returns here. We also try to make the process of returning something as easy as possible. We have 4 ways for you to start a Return:
Returns made within 60 days of purchase
If you return a product(s) within 60 days of making the purchase you will receive full credit for the cost of the product(s) you are returning. This credit can be a credit issued to your credit card or in-store credit. If you are within 60 days of the purchase date you may return a product for any reason.
Returns made between 61 and 120 days of purchase
If you are returning a product(s) between 61-120 days of making the purchase you will receive full credit for the cost of the product(s) you are returning. At this point, we will provide you with an in-store credit that you can redeem on any future purchases. All product returned in the 61-120 day window must be returned in new, sellable condition. If you need to return a product that is not in new condition please call us and we will do our best to work something out. These instances are handled on a case-by-case basis.
Returns after 120 days of purchase
After 120 days we do not allow returns. This does not mean that you are out of luck. We sell quite a few items that have lifetime or 1-3 year warranties. A Gear Counselor will work with you to help you take full advantage of those warranties.
We run sales from time-to-time but you shouldn't have to worry about making sure you're not missing out. Our Price Match Guarantee ensures you don't have to. If we run a sale for an item you previously purchased you have up to 14 days after purchase to notify us and receive a credit for the difference. Read more about our Price Match Guarantee.